#marketing "The complaining customer doesn't want a refund"

This article is by Seth Godin.  It is about the idea that customers do not want a refund but rather they want to be respected.  They don't want to be bought off.  If something goes wrong you should do the following (in no particular order). 

1. Apologize
2. Listen to them
3. Show that you genuinely care about resolving the problem
4. Tell them what steps you will take to prevent whatever the problem, from happening again
5. Show appreciation 

Feel free to add to the list! 

http://sethgodin.typepad.com/seths_blog/2013/10/the-complaining-customer-doesnt-want-a-refund.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+typepad%2Fsethsmainblog+%28Seth%27s+Blog%29&utm_content=FaceBook

Earth, Sustainability, Eco-Friendly

I just opened up an ecard sent to me for my birthday.  In the card a picture with a palm holding a small miniature tree pops up, and it made me think..what if we (you, me and anyone) were to hold the earth in our palm.. how would you take care of it? how would you feel? Are there changes that you would make to your current lifestyle to protect the earth?

I know that I would feel responsible for the survival of the planet.  I would do anything to protect it and keep it from harm.  What would you do?

Religion is Culture

Any religion is a culture, it is customs, traditions, and a lifestyle.  If your lifestyle is not your religion then you are not true to your chosen religion.  It upsets me when people claim to be part and active in a religion yet their daily life does not reflect the religion they say they are part of.   

For example: Remember, in everything you do, do to others what you would have them do to you (Matthew 7:12) and to let your light shine before others that they may see your good deeds and praise your Father in Heaven (Matthew 5:16). 

This is what Jesus taught people to be like.  Yet it goes beyond politeness, it is more than a thank you!  It includes economic, social, human, and health equality.  Do to others what you would have them do to you.  

Give people the opportunities, education, and resources needed to succeed.   

Give people the same social treatment.  What makes you better than anyone else?? The bottom line is that we are all human..fragile, defenseless, weak. 

Give people access to a healthy lifestyle at an affordable price.  As the country currently stands fast food and junk food are a lot cheaper than fruits and vegetables.  Then there is the problem of with GMO's.  Is this acceptable? Is it okay to poison others? Is it okay to hurt innocent animals for profit? 


To be continued..